![]() ![]() Please try again." I tried several times, but no luck. It start scanning but stopped after 2 or 3 seconds and a message box popped up "Problem scanning" "Something went wrong. I was not able to scan using Microsoft Windows 10 scanner software (app). I was also able successfully to scan using the HP Smart, HP Printer Home Page (Web). I was able to scan to NAPS2 from the printer and also request a scan from NAPS2. I downloaded / installed NAPS2 as suggested. I was then able to copy and also "scan to computer" and "scan from computer". Well, since it didn't find paper in the feeder tray it skipped the test page and alignment procedure and the printer display screen changed to the normal baseline Copy / Scan / Wireless Direct /. I did not want it to print yet another test page (was my thinking / intent). I tried the steps you suggested a third time and did not place paper in the feeder tray as suggested on the printer display screen. Both times the scanner bar would move a few millimeters and then stop / hang with no futher progress. Both times the printer screen message indicated to place paper in the feeder tray, place test page on the glass, then press the "OK" button. Both times the printer would print a test page and request that it be put on the glass for scanning (alignment procedure). I followed the steps that you recommended twice without being able to resolve the issue. We are a world community of HP enthusiasts dedicated to supporting HP technology. Thank you for participating in the HP Community Forum. ![]() Download, save, and install to Windows 10 won't allow reinstallation of printer S/W. NAPS2 - Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s). The Full Feature Software for your printer should be installed before installing HPSE. Although the HPSE program works as a separate program, HPSE is dependent on the infrastructure provided by the printer software.If you have the newer version of the scan software inside your Full Feature Software, use that: Printer Assistant shortcut icon on Desktop (named for printer) > Scan a document or image (wording varies).HPSE is an older subset of the printer software features are very similar to scan software included in 2015 or newer Full Feature Software packages.HP Scan Extended – Exceptional free HP scan program: HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Page Size choices include Auto-Detect (extracts image / document boundary). IF the printer softwere is sufficiently installed, the following software will work for scanning. Printer Not Found During Network Driver Setup (Windows) Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)Ĭould be a failed network installation (assuming you are installing the printer on the network).įrom the list of documents in Category Troubleshooting > Wireless, Network & Internet >Wireless Connections & Networking This video resource will show you how to do it: Type in the proper IP address for the printer. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.Ĥ. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.ģ. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)Ģ. How-to “Create TCP Port” Contributed by greenturtleġ.When I run HP Print and Scan Doctor for scanning it hangs atĬould be something trapped / tangled in one of the Temp folders that is hanging the installation. The printer will now allow for printing but not scanning. It allowed the printer install process to complete. I was able to use the original CD disk that came with the printer. The install programs would just hang and not complete. Chinese tried the suggestions that you listed but was unable to make any progress.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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